Not quite what you expected? We will solve this for you as best as we can!

Return conditions 
- The item(s) can not be worn.
- The item(s) must be returned in it's original packaging. 
- Cards and/or labels must still be attached in their original place.
- When returning the full qualifying purchase that earned you a free gift, please include the gift with your return shipment.

Return costs
The return costs are for your own account. As calculated by the postal services. Send your return with a track & trace code so that your package can always be followed properly. Do not forget to keep your return receipt.  

Return period
You have 30 days from the purchase date to return your item(s). If it falls outside the return period, the items can not be returned. 

Exeptions
These items cannot be returned and are exempt from refunds: 
- Sale items 
- Earrings ( for hygienic reasons) 
- Giftcards

Payment 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

- If you have done all of this and you still have not received your refund yet, please contact us at vanillaconceptstore@hotmail.com

My order has arrived but it’s damaged.
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via vanillaconceptstore@hotmail.com with the details. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

If we receive an item that does not meet te following return conditions, we can unfortunately not accept your return. And we will charge shipping costs again to send the item back to you. 

Return adres
Frans van waesberghestraat 15A
4561 AB Hulst 
Nederland